While these puppet ads are a little corny, they really demonstrate how Zappos.com has very good customer service and is prepared for any situation. The girl puppet was shocked that she got her order in less than a day,which signifies that Zappos.com is capable of such unusual occurrences from other companies. Her bizarre excuse for wanting to return her dress is because she's not "emotionally ready" for it. I found it so funny that the customer service attendant had a box to check that said "not emotionally ready" - and imagined the calls and bizarre things that people really do say. Besides the fact, this commercial really reiterated that Zappos will get your delivery to you quickly and has free return shipping, which is always a plus.
Thursday, April 22, 2010
Mullen Boston: 2010 Zappos Puppet TV Campaign
While these puppet ads are a little corny, they really demonstrate how Zappos.com has very good customer service and is prepared for any situation. The girl puppet was shocked that she got her order in less than a day,which signifies that Zappos.com is capable of such unusual occurrences from other companies. Her bizarre excuse for wanting to return her dress is because she's not "emotionally ready" for it. I found it so funny that the customer service attendant had a box to check that said "not emotionally ready" - and imagined the calls and bizarre things that people really do say. Besides the fact, this commercial really reiterated that Zappos will get your delivery to you quickly and has free return shipping, which is always a plus.
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